Vyda Premium Black CTC Tea, 1 kg

Thank you for choosing VYDA® India. 

If you aren’t satisfied with your order, you can reach out to info@vyda.in and our Customer Experience agents will be happy to assist you promptly. 

 

Cancellations 

All cancellation requests must be initiated within 12 hours of placing the order or before your order has been shipped, whichever happens first.

In case your order has already been shipped, it cannot be canceled as our service partners charge us as soon as the pick up is completed.

 

Replacements

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and to ensure your satisfaction, kindly record a video before opening your package for potential refund or replacement requests. Your video will assist us in assessing any product-related concerns. Rest assured, it will be treated confidentially. 

Replacement will only be accepted in case of the below mentioned cases. 

 

 

• Damaged/Incorrect Product Received

 

Please attach the recorded video of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

• Item missing from order

 

Please attach the recorded video of the invoice of the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

• Expired Product Received

 

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

Returns

We do not accept returns on any products because:

• We wish to keep our carbon footprint in check
• F&B products lose freshness over the course of return proces

Conditions under which replacement/cancellation requests will not be accepted - 

• The replacement request is generated after 5 days from the date of delivery.
• The damaged/ missing product is reported after 5 days from the date of delivery.
• The cancellation request is generated after 4 hours of placing the order or before your order has been shipped, whichever happens first.
• Wrong product was ordered by the customer.

• Free shipping is available on orders above Rs. 499.

• For customers from Uttar Pradesh and Delhi, a shipping charge of Rs. 50 will be applicable below orders value Rs. 499.

• For customers from Bihar, Rajasthan, West Bengal, and Uttarakhand, a shipping charge of Rs. 60 will be applicable below orders value Rs. 499.

• For all other states not mentioned above, a shipping charge of Rs. 70 will be applicable below orders value Rs. 499.

• Cancellation and refund policies can be found on a separate link.

• Once an order is placed from our side, cancellation is not available. Changing the delivery location will incur additional charges as per the courier's policy.

• Dispatch timelines may vary depending on the proximity of the destination city to Kanpur. However, we assure a shipping timeline of 5-7 business days for most locations ; however, please note that the actual delivery time may depend on the courier service used.

• Please do not accept the parcel if the sealing tape is tampered with.